Skip to content

Augmented And Virtual Reality In Retail: 12 Use Cases

Recent years have seen a significant retail change due to Augmented Reality (AR) and Virtual Reality (VR) technologies.

These technologies improve the shopping experience, help retailers boost sales, and change how consumers engage with products.

In this article, we will delve into the concepts of AR and VR, explore their benefits for retail businesses, highlight 12 compelling use cases, and provide insights into the development process of AR/VR applications.

What is Augmented Reality (AR) and Virtual Reality (VR)?

Augmented Reality (AR) is a technology that lays digital elements, such as pictures, text, or animations, in the real world. By using devices like smartphones or AR glasses, users can experience a blend of the physical environment and digital content.

Virtual Reality (VR) takes users into a fully man-made digital environment, separating them from the real world. Through specialized VR headsets, users can explore and interact with a computer-generated space that can imitate reality or be an entirely new world.

Benefits AR/VR Brings to Retail Business

The integration of AR and VR into the retail industry brings about a range of significant benefits.

Benefits AR/VR Brings to Retail Business

These technologies serve as bridges between the online and offline shopping realms, creating a seamless and captivating experience for customers. Some key advantages include:

  • Better Customer Engagement: AR and VR provide captivating experiences that engage customers on a deeper level and encourage them to spend more time interacting with products and brand content.
  • Personalized Shopping Experiences: AR and VR allow retailers to tailor experiences based on individual preferences and needs, improving customer satisfaction and boosting brand loyalty.
  • Increased Brand Loyalty: By offering unique and immersive interactions, retailers can build stronger emotional connections with customers and form higher brand loyalty and repeat purchases.
  • Reduced Purchase Uncertainty: AR and VR technologies help customers visualize products in their real-world context, reducing hesitation and increasing the likelihood of making a purchase.
  • Smooth Online & Offline Integration: Retailers can remove the lines between online and offline shopping by providing consistent experiences across different channels and touchpoints.

Top 12 VR/AR Use Cases in Retail

Having augmented reality (AR) and virtual reality (VR) in retail opens lots of possibilities. Here are twelve innovative use cases that illustrate the enormous potential of AR and VR in the retail sector:

Virtual Try-Ons

Augmented reality has changed the idea of ​​trying on clothes or accessories. Customers can now see how different outfits look on them without physically putting them on.

Through the use of AR mirrors or smartphone apps, shoppers can overlay virtual clothing on their reflection in real time, allowing them to experiment with styles, sizes, and colors before making a purchase decision.

This reduces the need for physical dressing rooms and improves shopping convenience and efficiency.

Interactive Storefronts

Augmented Reality Storefronts turn storefront shopping into an interactive experience. People can use their phones to scan QR codes or interact with virtual items displayed on windows.

This interactivity may include features such as viewing collections, virtual product fittings, and access to exclusive promotions.

These eye-catching displays encourage potential buyers to drop by the store and explore further.

Interior Visualization

VR opens up new possibilities in home décor shopping. Customers can visualize how furniture and home accessories would fit into their living spaces before making a purchase.

By putting on VR headsets, shoppers can virtually arrange furniture, experiment with color schemes, and explore different layouts.

This immersive experience assists customers in making more confident decisions about their home interior purchases.

Product Information

Placing AR markers on products allows customers to easily access real-time information and reviews by simply directing their smartphones toward the items.

How to Develop AR/VR Applications

This feature offers lots of helpful information about the product’s attributes, including specifications, feedback from other customers, and even instructional videos.

By incorporating this information, customers can make better decisions, leading to increased satisfaction and a decrease in post-purchase regret.

Virtual Shopping Assistants

AI-driven digital shopping assistants improve the in-store experience by providing personalized recommendations and assistance. These virtual helpers can be accessible through mobile apps, chatbots, or AR glasses.

They guide shoppers through the store, offer product suggestions based on individual preferences and past purchases, and provide valuable information about ongoing promotions and deals.

AR Games and Contests

Gamification can make a shopping experience more engaging and appealing.

Retailers can develop AR-based games and contests encouraging customers to explore the store and products while earning rewards or discounts.

These interactive experiences add an element of fun to shopping trips, make them more memorable, and encourage repeat visits.

Virtual Showrooms

In the automotive and real estate sectors, VR makes a significant impact. Car dealerships and real estate agencies create virtual showrooms where customers can explore vehicles or properties from the comfort of their own homes.

VR tours allow customers to inspect every detail, from car interiors to room layouts, which leads to better-informed purchase decisions.

In-Store Navigation

Navigating large retail spaces can sometimes be overwhelming. AR-based navigation apps offer interactive maps that guide customers through the store, highlighting the locations of products, departments, and promotions.

This technology simplifies the shopping journey, reduces frustration, and improves the overall experience.

Virtual Fitting Rooms

VR-powered fitting rooms offer customers a dynamic and convenient way to try on clothing.

By wearing VR headsets, shoppers can see themselves in different outfits, experiment with styles, and visualize how garments move and fit in a 3D space. This boosts confidence in purchasing decisions and reduces the need for offline fitting rooms.


AR brings a new dimension to the “try-before-you-buy” concept. Customers can use their smartphones or AR glasses to virtually place products like furniture, electronics, or appliances into their own living spaces.

This allows them to assess how the items fit aesthetically and functionally before making a purchase without the risk of discontent.

Interactive Product Packaging

AR-powered packaging extends the shopper experience beyond the point of sale. Customers can scan packaging to access additional content, such as video tutorials, assembly instructions, or extra product demonstrations.

This added value improves customer engagement and promotes a sense of connection with the brand.

Brand Storytelling

AR and VR provide retailers with new means to tell their brand stories. Brands can create three-dimensional experiences