WP OsTicket Connector Plugin

WordPress plugin to connect the support ticket system and the contact form on your WordPress website.

Description

This WordPress plugin supports the creation of new tickets in the osTicket system by using osTicket API. Only contact forms which send emails are supported as our osTicket plugin hooks the “wp_mail()” function to get the data from the forms. The contact form on your website should contain the “Help Topic”, “Email”, “Full Name”, “Subject”, and “Message” fields at least. The osTicket API is used as SimpleXML or JSON over HTTP. Ticket creation only is supported.

 

 

Deployment

1. Configure the osTicket support system to enable the access via API for your WordPress (see the “Authentication” section).
2. Set up the contact form and input the attribute value of the tag name exactly as given in the settings form of the plugin. This will let the data map to osTicket API data template correctly.
3. Add a hidden input with a name specified in the ‘Form Identifier’ while using the contact form.

Installation

WordPress installation

  1. Go to Plugins > Add New > search for “scand-osticket-connector”
  2. Press the “Install Now” button for the “osTicket Connector” plugin
  3. Press the “Activate” button

Manual installation

  1. Upload the “scand-osticket-connector” directory to the “/wp-content/plugins/” directory
  2. Activate the plugin through the “Plugins” menu in WordPress

Screenshots

Licence

The plugin is free software: you can redistribute and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation, either version 2 of the License http://www.gnu.org/licenses/gpl.html or, at your option, any later version.

Plugin on WordPress

Customization request

Support

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