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Description

This WordPress plugin supports the creation of new tickets in the osTicket system by using osTicket API. Only contact forms that send emails are supported as our osTicket plugin hooks the “wp_mail()” function to get the data from the forms. The contact form on your website should contain the “Help Topic”, “Email”, “Full Name”, “Subject”, and “Message” fields at least. The osTicket API is used as SimpleXML or JSON over HTTP. Ticket creation only is supported.

osticket

Deployment

  1. Configure the osTicket support system to enable access via API for your WordPress (see the “Authentication” section).
  2. Set up the contact form and input the attribute value of the tag name exactly as given in the settings form of the plugin. This will let the data map to osTicket API data template correctly.
  3. Add a hidden input with a name specified in the ‘Form Identifier’ while using the contact form.
osticket_kv

Installation

WordPress Installation

  1. Go to Plugins > Add New > search for “scand-osticket-connector”.
  2. Press the “Install Now” button for the “osTicket Connector” plugin.
  3. Press the “Activate” button.

Manual Installation

  1. Upload the “scand-osticket-connector” directory to the “/wp-content/plugins/” directory.
  2. Activate the plugin through the “Plugins” menu in WordPress.

Screenshots

osticket_api
osticket_settings
osticket_form

Download

The plugin is free software: you can redistribute and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation, either version 2 of the License http://www.gnu.org/licenses/gpl.html or, at your option, any later version.

You can request any specific features you need — and order custom software development, fast and cost-effective.

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