AI Chatbot Development Company
Why Choose SCAND for Chatbot Development
Our company has over 20 years of background in custom software development and 7 years in AI development. Apart from creating chatbots that fully fit your demands and conditions, we:
- Handle the full chatbot development process — from the first idea to launch.
- Work with advanced AI models (such as GPT) and also produce custom bots for specific industries.
- Speed up delivery by using proven tools and ready-to-go frameworks.
- Don’t stop at launch — we stay with you to improve and support your chatbot long-term.
Our AI Chatbot Development Services
We at SCAND do our best to offer a full range of chatbot development services covering all possible business needs, from simple chat assistants to complex AI-driven systems.
Custom Chatbot Development
We don't do cookie-cutter work. We build bots taking into account individual goals, domain, and potential users. If it's for customer support, lead generation, or internal operations, we adjust every feature, from tone of voice to backend logic, so the chatbot feels like a natural extension of your brand.
Chatbot App Development (iOS, Android, Web)
Want your chatbot on a mobile app, your website, or both? We build chatbots that work equally well across iOS, Android, and the web. Small widget or full-fledged app, whatever it is, we go the extra mile to make it load fast, look good, and behave properly with the rest of your digital kit.
Chatbot Integration (CRM, ERP, 3rd-party APIs)
A good chatbot doesn’t just talk to people, it talks to your systems too. We connect your AI bot with different tools and platforms, such as Salesforce, HubSpot, SAP, Oracle, and many others via APIs to fetch real-time data and automate tasks. That way, users get accurate answers, and your team saves time.
Voice Assistant Development
Want more than text? We can create voice assistants for Amazon Alexa, Google Assistant, or your own app. These bots will learn natural speech and reply just as easily, allowing users to finish tasks, receive information, or guide your services hands-free.
UI/UX Design for Conversational Interfaces
Every chatbot needs to be easy and even fun to talk to. We create warm, human-friendly interactions with natural conversation flows, conversational tone, and the voice you desire. We also pay attention to the small details, such as emojis and micro-interactions, to make your bot feel alive and approachable.
NLP & Machine Learning Implementation
If you want your chatbot to understand what the users really mean even if they don't say it exactly, we can use machine learning (ML) and natural language processing (NLP) to develop bots that will help you identify intents, analyze mood, or predict responses.
Multilingual Chatbot Development
If your business is going global or multi-language, we can offer multilingual bot development services. We develop chatbots able to understand and reply in multiple languages or dialects, so each sounds natural and culturally appropriate for your users.
Testing, QA & Optimization
Before we launch your chatbot into the wild, we test it exhaustively from every angle: performance, accuracy, visuals, edge cases, and beyond. When live, we track how users are truly interacting with it and regularly update to keep it sharp, fast, and informative.
Support & Maintenance Services
Your AI-powered chatbot should not stay at version 1. We offer regular support to resolve problems, roll out updates, add new features, and improve performance. With your expanding business and evolving generative AI solutions, we keep your chatbot up to date.
Chatbot Types We Develop
We build all kinds of conversational AI chatbots to match different business requirements, industries, and platforms. Whether you’re looking for a customer-facing assistant or a behind-the-scenes productivity helper, we can create the right bot for the job.
Customer Support Bots
These chatbot solutions are designed to take the pressure off your support team by answering routine questions, tracking orders, updating account info, or helping users troubleshoot issues 24/7. They can also recognize when it’s time to hand off a case to a human agent and do so without any issue.
Enterprise Chatbots
For businesses that need to have flawless internal operations, enterprise chatbots are the way to go. Enterprise chatbots can help with employees filing IT tickets, answering HR-related questions, assist in onboarding, and speed up redundant work within finance, legal, and operations departments.
eCommerce Sales Assistants
eCommerce robots can guide consumers from the moment they land on your website to final checkout. They are able to suggest items based on browsing history, assist with product information, list what's in stock, add promo codes, and even walk a user through payment.
Healthcare Virtual Assistants
For healthcare platforms, clinics, and hospitals, AI bots can perform the function of scheduling appointments, checking symptoms, reminding, or helping with patients' prescription refills. All of the medical bots we produce are built with safety and compliance in mind, and are HIPAA ready if needed.
HR & Recruitment Bots
Need help screening job applicants or answering employee questions? Our HR bots can take care of that for you. They aid in recruiting processes, such as pre-screening applicants or booking interviews, and even support your employees with calculating available vacation time, explaining benefits, or monitoring PTO.
CRM/ERP Chatbots
These bots are great for sales, operations, and support teams who want to save time and get rid of tool-switching. Instead of jumping between systems and dashboards, employees can tell the chatbot to update CRM records, get reports, manage tasks, or ask questions of your ERP system all from the one chat window.
WhatsApp / Messenger / Slack Bots
Want to reach users where they already are? We create chatbots for WhatsApp, Facebook Messenger, and Slack to support, send reminders, or even carry out internal communication directly in those channels. The bots can be easily integrated and ideal for creating engagement and ease.
GPT-Based Intelligent Bots
If what you're seeking is more advanced, we build GPT-powered next-generation bots and other large language models. These bots are familiar with natural conversation, are able to direct more complex requests, and can learn to emulate your brand voice. They're ideal for use cases that need a human touch.
Our Chatbot Development Process
We follow a simple, step-by-step process to create intelligent, reliable chatbots that really do work for your business. From the first conversation to post-launch support, we take care of all the details to ensure your chatbot delivers real value from day one.
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2. Architecture Design (AI/NLP Models)
Next we move onto technical design. We choose the right AI platform for your needs (GPT-4, Dialogflow, Rasa, maybe something else), and architect how the chatbot is going to "think" and respond. We set up intents (what the users require), entities (key points of data), and conversation patterns.
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3. Chatbot Development & Integration
Here, our chatbot developers build the bot, tie it all in with your internal systems (your CRMs or ERPs, for example), and add the smart features, such as live data, login functionality, or user preferences. We create the front-end, too, whether it’s a web widget, mobile app chatbot, or part of your existing platform.
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4. Testing, Feedback & Refinement
Before launch, our development team fully checks your chatbot. We test for logic, speed, accuracy, and user journey through manual and automated testing. Where possible, we also pilot with real users to get early feedback.
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5. Deployment & Go-Live
When we have all that set up, we launch your chatbot on the channels you've chosen — your website, mobile app, WhatsApp, Messenger, or Slack. Our efforts don't stop there, however. We monitor for chatbot performance, review analytics, revise features, and help your bot become smarter as it talks to users in time.
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1. Discovery & Consulting Services
It all begins with knowing what you require, your business, your users, and your objectives. Whether you require a support bot, a productivity tool, or something more complex such as a GPT-based assistant, we collaborate with you to establish the use cases, ideal characteristics, and integration points. We also explore your competitors' actions and chart out initial ideas of the conversation flow.
Industries We Serve
We develop smart AI chatbots that actually get the job done. Whether it is giving answers quicker, doing repetitive work, or helping users get the info they need without frustration, our bots are built to work for your industry, not on paper, but in real-life situations.
For eCommerce brands and online retailers, we create chatbots as 24/7 sales representatives. They can instantly answer product questions, track orders, guide customers through checkout, or suggest products from browsing history. These bots not only improve support but increase conversions and reduce cart abandonment.
Within clinics, hospitals, and healthcare applications, our robots take care of much of the mundane work that overwhelms teams. If you want your patients to easily book appointments, check symptoms, or ask for a prescription refill, the bot can manage all of this, leaving your staff free to focus on care.
Our custom bots can help banks and financial institutions offer faster, smarter customer service. From transactional monitoring and balance inquiries to fraud alerts and KYC onboarding, we develop AI chatbots that can cope with any customer or department operations within the company.
Regardless of whether it's a university, training provider, or distance learning platform, we design bots that support students, teachers, and administrators. They are able to give out course details, remind learners of deadlines, answer FAQs, and even quiz users on course content.
In production, time is money. That's why our bots help employees and managers get fast answers regarding equipment, maintenance, inventory, or safety procedures. Need to log a machine issue, check a part number, or see a step in a process? Ask the bot. It keeps the production line moving and saves downtime without having to dig through paperwork.
Timing is everything when it comes to logistics, and our chatbots help you keep it all moving. Customers get live tracking updates, re-schedule deliveries, or have their questions resolved without having to hold. Drivers and field workers, in turn, get route mapping, pickup reminders, and real-time alerts from the bots, keeping operations lean and current.
We build chatbots to act as virtual concierges or travel agents. They can make arrangements for vacations, modify bookings, suggest local restaurants, or list check-in times and facilities. Guests get instant help at any time, post-work hours too, and your staff gets fewer repeated calls and more time to deliver excellent service where it matters.
From lead capture to tenant support, we help real estate agencies, developers, and property managers automate communication. Bots can handle listing questions, schedule property tours, and even help screen renters. On the property side, they manage maintenance requests, send lease reminders, and improve tenant satisfaction, no missed messages, no bottlenecks.
We create chatbots that simplify everything from getting a quote to submitting a claim. Users can ask questions, upload documents, or understand policy terms without dealing with complex forms or call centers. For insurers, bots help reduce the manual work around claims processing and support requests, making the whole customer experience faster and more transparent.
Technologies We Use for AI Chatbots
To build chatbots that are not only smart but also scalable, fast, and secure, we work with a wide range of modern tools. Our toolkit includes the latest AI technologies, reliable backend languages, and flexible integration tools that help us tailor every solution to your needs:
AI & NLP Platforms
- ChatGPT
- OpenAI
- GPT-4
- Dialogflow
- Rasa
- IBM Watson
Voice & Bot Frameworks
- Microsoft Bot Framework
- AWS Lex
- Amazon Alexa
- Google Assistant
Backend Technologies
- Node.js
- Python
- Java
Frontend Frameworks:
- React
- Angular
- Vue
APIs & Integration Tools
- REST
- GraphQL
Databases & Cloud Platforms:
- MongoDB
- PostgreSQL
- MySQL
- Azure
- AWS
- Firebase
Chatbot Integration Capabilities
We at SCAND realize that a custom chatbot should be integrated into your business—not be isolated from it. That's why we make sure the bots we create work nicely with the tools and systems you already employ on a daily basis.
- Website and Mobile Apps: We embed chatbots into your website or mobile apps (iOS and Android), so customers can get answers or help right away—without having to switch tabs or download anything extra.
- Social Media & Messaging Apps: We create custom chatbots for messaging apps, such as WhatsApp, Facebook Messenger, and Slack. This enables you to message with customers where they're already investing their time, for customer service, sales, or internal team chats.
- Voice Assistants: Want hands-free support? We build voice-controlled bots on Alexa, Google Assistant, or bespoke platforms. They do things like answer queries or guide users through actions purely through voice.
- CRM Systems: We integrate AI chatbots with CRMs like Salesforce, HubSpot, or Zoho, so your chatbot can read customer profiles, customize the conversation, and keep your sales reps in the know automatically.
- ERP & CMS Platforms: SAP or on-prem ERPs or WordPress — our chatbots communicate with backend systems to process orders, check inventory, update files, or start workflows.
- Custom APIs and Other Services: Special installation? Not a problem. Our AI developers can connect your chatbot to nearly anything through custom APIs, providing communication between your bot and the rest of your tech stack
Case Studies: Client Success Stories
We’ve helped businesses across different industries create custom AI solutions that really make a difference. Here are a few examples of how our AI-based software has solved real problems and delivered great results.
- React Native
- Mobile App Development
- AI
- React Native
- Node.js
- Mobile App Development
Frequently Asked Questions
Get Started with Your Chatbot Solution
Want to create a smart chatbot that drives your business? Let's talk.
Call SCAND today and let's talk about your idea! We'll help you determine what you can do and offer a complimentary consultation to get you going.